Just like in any profession, people sometimes make mistakes in the field of customer service, even in Japan. Whether it’s a mistake in protocol, a…

We all have an anecdote or two we can tell relating to embarrassing misunderstandings. Twitter user ゆう Yuu (@okykch1) has a real doozy of a…

The Japanese term 謝礼 sharei can simply mean thanks or gratitude, but it also can refer to a sum of money paid as a gratuity…