Anyone who’s ever been to Japan can attest to the level of hospitality and service that the country’s service staff provides. In fact, there’s even…

It’s not uncommon for visitors to Japan to return home with high praise for the customer service and hospitality shown to them, whether it be…

Although sometimes overstated, Japanese omotenashi, a concept of prioritizing kindness and hospitality towards guests and customers, is often cited as a reason for the near-universal…

Japan is often lauded for its social custom of omotenashi, or sense of hospitality and concern towards customers. And while far from perfect (look no…

While some may take issue with the bureaucratic dealings and “do as the manual says” methods of some service systems, the sense of hospitality one…