Japanese runway workers go the extra mile with Halloween art to cheer up passengers
Travel begins the moment you leave home, not when you get there. The same is true, of course, for the return trip. The time spent…
Hospitality
Japanese neighborhood gardener’s generous note melts hearts online
While more prevalent in the countryside and in small neighborhoods than in major cities, you can often find unmanned produce stands in Japan that operate…
Foreigner surprised by “god-level chair” in Japanese elevator has netizens reappreciating things
Japan is often lauded for the efforts of those who work in customer service (which even extends to mascots), but it seems to be small…
Passenger’s heart melts when they see touching effort of runway staff at airport in Japan
Japan is often praised for customer service and some hospitality from staff that goes the extra mile. That’s definitely observable at airports and airlines, where…
Japanese customer surprised by godly cleaning service at hotel
According to their recent post, Japanese Twitter user ZEN (@ZEN45548809) apparently recently stayed in a hotel with God. Perhaps, many people thought of some sort…
On day of tsunami, customer receives godly service at restaurant in Japan
Customer service in Japan is pretty often praised, but for situations where it’s felt that a worker really went the extra mile, the term “kami-taiou”,…
Twitter floored by Japanese flight attendant’s service for customer with large plushie
While nothing is ever perfect, workers in Japan’s service industry are often praised for going the extra mile to make the lives of customers easy….
Manga focuses on the very relatable problem of overeating while traveling
The best part of traveling is easily the food. So many authentic dishes unavailable in your home country are on offer at reasonable prices. Personally,…
Tokyo Railway Installs “Nesting Boards” In Stations For Birds With No Other Options
Japanese train station staff have a reputation for remarkable service and helping commuters in need, but starting in April stations on the Keio railway line…
Japanese Museum Looks Over Child’s Lost Stuffed Animal For 30 Years, Provides Bath And New Clothes
Many visitors to Japan from abroad are quick to comment on the surprising measures of convenience and hospitality they experience during their travels, most notably…
Watch an Escalator in Japan Transform into a Wheelchair Lift
It’s not uncommon for visitors to Japan to return home with high praise for the customer service and hospitality shown to them, whether it be…
The Way These Japanese Airline Baggage Handlers Unload a Plane is Surprising a Lot of People
Although sometimes overstated, Japanese omotenashi, a concept of prioritizing kindness and hospitality towards guests and customers, is often cited as a reason for the near-universal…
Twitter Thread Spells Out Small But Pleasant Surprise Conveniences Taken For Granted In Japan
Japan is often lauded for its social custom of omotenashi, or sense of hospitality and concern towards customers. And while far from perfect (look no…
Japanese Hotel Apologizes For One Minute Internet Stoppage At 4:00 AM
While some may take issue with the bureaucratic dealings and “do as the manual says” methods of some service systems, the sense of hospitality one…
Ramen Chain’s Emergency Toilet Paper Policy Shows The Depths Of Japanese Hospitality
In the Japanese service industry, hospitality and kindness towards the customer are highly prioritized, even to the point where losing your personal goods is not…