Workers in the service industry in Japan are often praised for their hospitality, often putting in what comes across like an extra effort to make sure the customer experience goes smoothly. This is particularly true of train conductors. Alongside safely running the train (and even making sure mascots with too big heads can board), a conductor has to make regular announcements not just about stops, but any changes in schedule due to various circumstances.

So Rika (@englishcafe225), who lives in Miyazaki prefecture, thought nothing of it when she heard the conductor's voice crackling over the announce system of the train she was riding recently. However, from his very opening words, she found herself so pleasantly surprised at the usual protocol it broke that she had to share it, much to the sound of melting hearts on Twitter:

The announcement and scene is touching in itself, but what surprised Rika and so many others online was the train conductor making mention of his personal life. While customer service may be highly regarded in Japan, workers often don't stray from the manual of operations or open up about their personal matters on the job to ensure professional and convenient exchanges. That can be credited as a reason for smooth transactions, but as evidenced by many of the replies left on the now viral post, there are many who welcome such warm departures from the standard: