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Awkward adult toy question at Don Quijote and other Japanese customer service gaffes [manga]
Just like in any profession, people sometimes make mistakes in the field of customer service, even in Japan. Whether it’s a mistake in protocol, a…
Customer Service
Japanese convenience store lives up to name with wonderful help for the hearing-impaired
Convenience stores in Japan are often lauded for their surprisingly high quality meals and wide array of services, but it’s a simple show of hospitality…
New hires at Lawson convenience stores to work remotely via avatars
On September 22nd, 2022, AVITA Corporation, a Japanese company providing business solutions based on avatars, and Lawson, Inc., which operates Lawson convenience stores throughout Japan,…
Japanese restaurant’s luxury baby formula customer service has mothers swooning
When customer service in Japan goes above and beyond to address someone’s needs, it’s often addressed with the recently coined phrase “divine customer service” (神対応,…
Japanese airline provides godly service to high schooler studying on flight
High school student and Twitter user ナゴルノ阿波尾鶏 Nagorno Awaodori (@RichardSoviet) posted a positive experience they had flying with a Japanese airline. He was going home…
Tokyo yakiniku restaurant’s overboard emergency toilet paper system won’t let you down in a panic
At home is one thing, but discovering that toilet paper has run out when you’re eating out at a restaurant can be a restroom crisis….
Japanese netizens stunned with gratitude at where lone mail delivery car travels to
Located in Kumamoto prefecture, the grassy green plains of Kusasenri offers quite the memorable scenery for travelers in Japan. Particularly in the summer, many visit…
Coca-Cola vending machine stocked with no Coke praised in Japan as godsend
Japan’s many vending machines are known to offer a surprising amount of variety in drinks, snacks, and other goodies, so typically people used to them…
“I saw two men holding hands…”: Japanese store has perfect response to prejudiced complaint
In the interest of improving customer service, it’s still common in many parts of the world for stores to have physical suggestion boxes. In Japan,…
Ordering a free smile at McDonald’s Japan: Difference in illustrations “cracks up” TikTok
Although it has disappeared from McDonald’s locations in many other countries, one of the services still offered by McDonald’s Japan is the free “Smile.” As…
Japanese Starbucks employee brightens dog owner’s day by adding pet portrait to drink order
It’s amazing how a friendly interaction with a customer service worker can improve your mood, but it’s even more amazing when the worker goes above…
“I cried”: Japanese road service staff’s kitten rescue drama moves Twitter to tears
Twitter user 星野慎太郎 Shintaro Hoshino (@naritahoshino), a city councilor in Narita City, Chiba Prefecture, received this call from a friend one day: “I hear a…
Japan Airline’s adorable kids’ meal and service has adults wishing they were children
Airline food isn’t exactly known to be a gourmet option most people find themselves getting jealous about, but Japanese Twitter user Imagawa (@i_magawa) recently shared…
Passenger stunned by Japanese train company’s godly service when they forgot their tumbler
No matter how careful we are, sometimes we forget things. Naturally, The more important the item is, the more impatient we are to find it…
Japanese customer surprised by godly cleaning service at hotel
According to their recent post, Japanese Twitter user ZEN (@ZEN45548809) apparently recently stayed in a hotel with God. Perhaps, many people thought of some sort…